Any Other Questions?

What is so great about handmade soap?

If you've never used handmade soap before, you're in for a treat. Handcrafted cold process soap, like the kind that we make, retains the glycerin that is naturally produced in the process. This is a natural humectant, which draws water to your skin, helping to keep it soft and supple. Commercially manufactured "soaps" (which are often actually detergent bars) tend to be drying because this useful and high-quality glycerin is removed in the manufacturing process. It is then sold as a by-product to companies that incorporate it into their lotions and skin creams.

Also, chemicals added to commercial body bars to increase lathering and shelf-life can result in dry, itchy skin. Handmade soapmakers, instead, take the time to formulate soap that naturally lathers beautifully.

How can you make soap at home? Don’t you need a factory?

All of our soap is made using the “cold processed” method, a chemical reaction discovered by ancient peoples as far back as the Egyptians. They combined vegetable oils and animal fats with ashes and cooked it to make soap. Today, we use this same basic principle, blending the finest quality vegetable oils and butters, along with pure sodium hydroxide, or lye. The lye actually reacts chemically with the fats, using itself up in the process. The soap is then left to cure (like a fine wine or cheese) and, in the end, the lye is gone. All that’s left is gentle, handmade soap. It takes some planning and understanding of the process, but no specialized equipment.

Isn’t handmade soap kind of old-fashioned?

Sirona Springs Handmade Soap is an ancient product but updated for today. Modern chemistry allows us to formulate and produce soap in small batches with consistent quality. The use of skin-loving oils and butters means that our soap is not only getting you clean, but also protecting your skin from over-drying. Adding purified essential oils and perfume-grade fragrance oils increases the pleasure of a daily bath or shower. Our sense of artisanship means that attention and care is given to everything we sell. Every formula has been tested (only on ourselves and other willing human subjects) and refined. And each soap bar is cut, weighed and packaged by hand. So while we are able to use up-to-date methods and materials, our products still retain the best qualities of Old World artisanship.

Should I be concerned about phthalates in soap?

Phthalates are a large class of chemicals used in many products, from plastics to nail polish to fragrance oils. Recently the European Union (and now the United States) has decided that it would be safer to ban the use of some phthalates in plastics that are meant for children. These kinds of phthalates are not the kind used in fragrance oils, which are called DEP. In fact, the EU and the FDA has found that DEP is safe at the levels used in soap and other personal care products. While all of our soaps are safe to use, we note on our website which of our soaps are free of phthalates as a service to our customers who may want to completely avoid these kinds of chemicals. We also offer soaps scented with essential oils and those which are have no added fragrance at all. In this way, we hope to satisfy the needs of all our customers.

How should I take care of my handmade soap?

Handmade soap, by its nature, is different from mass-produced soap in several ways. First, while individual bars are cut from a larger batch, each bar is designed to look unique. The pictures shown on our website are good representations of our products, but your bars may not look exactly like the photos. Second, because no synthetic preservatives are used in our soap, bars should be kept in a cool, dry place, away from sunlight, and used by the date written on the box. And finally, if kept dry between uses (not sitting in a puddle) handmade soap will last much longer in your bath or shower.

I have sensitive skin. Is your soap better for me?

Some people find soap irritating to their skin. There can be many reasons for this and a medical professional is the best person to give advice on what is appropriate for your skin. We can tell you that our soap is made with skin-loving oils and butters, contains no detergents and is even available unscented. Be sure to check each bar's list of ingredients for any things that may be allergenic to you.

How much will shipping cost?

We use USPS to ship our orders in the United States. The cost is as follows:

order totals up to $10: $2.95

order totals $10.01 to $25: $4.95

order totals $25.01 to $65: $10.75

order totals over $65: FREE

If you are outside the U.S. and would like to order from us, please contact us first for a shipping quote.

What is your return policy?

We believe 100% in our products. So if you are not satisfied with your order, we will do what it takes to make YOU 100% happy. Just get in touch and we'll do the rest.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal

Orders delivered to California will be charged appropriate sales tax.

How secure is this store?

Sirona Springs uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from our store. Although if you already have a PayPal account you may use it.